Fire Insurance
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Fire Insurance

How do I renew my fire insurance policy?

We will send you a reminder by email or SMS 3 months before your policy end date. To prevent any lapse in coverage, please complete the policy renewal via the designated link shared in the renewal notice.

What is reinstatement cost?

Reinstatement cost is how much it would cost to rebuild your property and restore it to its original condition if it were completely destroyed. It excludes the building foundation and value of the land.

How do I file a fire insurance claim?

If your property suffers from damage, please immediately: 1. take steps to minimize the damage; 2. give notice to OneDegree by emailing to; 3. report to Police in the event of deliberate or malicious damage.

Can I choose the effective date for my fire insurance policy?

The policy start date must be within the period from 10 to 180 days after your purchase. If you did not specify, the default start date will be 28 days from your purchase date. You may change the policy start date by emailing us at within 24 hours after purchase - please state the desired policy start date and your policy number for the process.

Do all banks in Hong Kong accept OneDegree Fire Insurance?

A number of Bank mortgage customers have successfully switched their fire insurance coverage to OneDegree, their mortgage are from: - The Hongkong and Shanghai Banking Corporation Ltd. (HSBC) - Hang Seng Bank Limited - Bank of China (Hong Kong) Limited - Standard Chartered Bank (Hong Kong) Limited - The Bank of East Asia, Limited - China Construction Bank (Asia) Corporation Limited - Fubon Bank (Hong Kong) Limited - China Minsheng Banking Corp., Ltd., Hong Kong Branch - China CITIC Bank International Limited - Mortgage 360 Limited If you're interested in OneDegree Fire Insurance, but your mortgage lender is not one of the banks mentioned above, please leave us your contact info here and we'll get in touch with you in 2 working days if we can cover your property.

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