Fire Insurance
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Fire Insurance

Do all banks in Hong Kong accept OneDegree Fire Insurance?

A number of Bank mortgage customers have successfully switched their fire insurance coverage to OneDegree, their mortgage are from: - The Hongkong and Shanghai Banking Corporation Ltd. (HSBC) - Hang Seng Bank Limited - Bank of China (Hong Kong) Limited - Standard Chartered Bank (Hong Kong) Limited - The Bank of East Asia, Limited - China Construction Bank (Asia) Corporation Limited - Fubon Bank (Hong Kong) Limited - China Minsheng Banking Corp., Ltd., Hong Kong Branch - China CITIC Bank International Limited - Mortgage 360 Limited If you're interested in OneDegree Fire Insurance, but your mortgage lender is not one of the banks mentioned above, please leave us your contact info here and we'll get in touch with you in 2 working days if we can cover your property.

Is there any service charge for cancellation on Fire insurance?

OneDegree has a flexible refund policy and there are no cancellation charges. The refund amount will be based on the number of months left in the current policy year. For example, if your policy end date is 30 April 2021, and you cancel your policy in February, you will receive a premium refund pro-rated for the remaining 2 months of your policy.

How do I file a claim?

If your property suffers from damage, please immediately: 1. take steps to minimize the damage; 2. give notice to OneDegree by emailing to claims@onedegree.hk; 3. report to Police in the event of deliberate or malicious damage.

How do I determine the Sum Insured for my policy?

You can choose one of the following to be your policy's Sum Insured: 1) Your original mortgage loan value; 2) the cost of your property reinstatement; 3) your current mortgage loan value. If you choose your Sum Insured to be the cost of rebuilding your property, a property valuation must be conducted annually and the Sum Insured may change year to year depending on the valuation. Many homeowners choose a Sum Insured equal to their current mortgage loan value. However, a mortgage loan's value drops over time, which means the Sum Insured will also decrease. If you have any doubt, you may check with your mortgage bank for the exact Sum Insured required.

Can I choose the effective date for my policy?

The default policy start date is set to be 28 days after your purchase. If you would like a specific policy start date, please email us at care@onedegree.hk and advise on the desired policy start date.

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