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Home Insurance
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Home Insurance

Why am I not able to login my OneDegree account?

Pet, Critical Illness and Home* policy holders can handily access to their online OneDegree account both by computer and mobile browsers (such as, Google Chrome/Edge/Safari, etc); whilst, online account management is not yet extended to other insurance products. Policy holders can simply login at by inputting their registered email address and with One Time Password (OTP). * Home policyholders who purchase their policies on or after 22 December 2023.  ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀  If you face problem to login your account, please check if: ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ a. Expired OTP OTP will be sent while Microsoft on behalf of OneDegree Hong Kong Limited <>, and the code will be valid for 5 minutes only. If you have not entered the OTP in time, you would need to request a new OTP again. At the same time, if you repeatedly request a OTP, the previously requested password will become invalid after a repeat request.  ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ b. Browser setting If you are using Google Chrome browser, please check if you have already allowed cookies and have not pre-set us ( as one of your unaccepting websites in “Setting” page. Please be aware:  ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀  Never select o        Block third-party cookies o        Block all cookies (not recommended)  ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀  Never to add o        our website ( in “Sites that can never use cookies”  ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀ ⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀  You may also try if able to access through Incognito Window (below image as reference). ⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ ⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀  In case, you have already gone through all our above suggestions and the problem persists, please refer to our guide at What do I need to provide for reporting a technical issue? . Then, contact with us with the necessary details sharing, we will be best to assist accordingly.  ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀  You may contact us through diverse channels ( ).

What do I need to provide for reporting a technical issue?

We understand you’re facing technical issues when using OneDegree website. First, please try to using Google Chrome - Incognito browser to perform the same action when you get the error message. If the issue persists, please share the following details with us for case investigation, it will enable us detecting and tackling the problem efficiently:   ⠀⠀ ⠀⠀⠀⠀ 1. Screen capture of the full page showing the action or click before you get the error message, and the screen capture of the full page when the error messages appear 2. Device currently in use(desktop / mobile / laptop / tablet, etc) 3. Current Chrome Version 4. The Operating System of your device(Windows / macOS / iOS / Android / Linux, etc)   ⠀⠀ ⠀⠀⠀⠀ To check on the exact version of your browser in current use, you may simply visit .   ⠀⠀ ⠀⠀⠀⠀ And, please approach us by diverse channels ( at your convenience.

What documents do I need to submit when I file a claim against third party liability?

You will need to provide:  1. Completed Claim Form  2. Copy of policyholder’s HKID card  3. Colour photos showing the scene of accident, the extent of injury and damaged properties  4. (For claims involving injuries) Treatment record / medical report of the injured person  5. (For claims involving property damages) Purchase / replacement receipts   6. Police report / incident report provided by authorities  7. Any correspondence / legal statement you received from the third party  8. Copy of your pet’s identity proof –vaccination record/ veterinary receipt if applicable    For details, please refer to the list of documents stated on the claim form.    Third party liability claim form: (Download)

How do I renew my home insurance policy?

1. Please ensure that the property age is 50 years or below on the Policy start date. 2. Enter the property address and saleable area through the OneDegree website. 3. Enter the Info page and click “Login” 4. Please click “Sign up now”, do not click “Sign in” 5. Enter your email for policy contact purposes, then click “Send Verification Code” 6. Please enter the 6 digits verification code sent to your email, then click “Complete verification” 7. Please click “Continue” after the email address has been verified 8. Please enter the rest of the information after the account creation, the policy document will be issued and sent to your registered email address after the premium payment is completed. If you have any questions, don’t hesitate to contact our Customer Service team. Thank you.

Can I view and manage my home insurance policy through my OneDegree online account?

Not at this time. Please contact us at if you need support or have any questions. 

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