We understand you’re facing technical issues when using OneDegree website. First, please try to using Google Chrome - Incognito browser to perform the same action when you get the error message. If the issue persists, please share the following details with us for case investigation, it will enable us detecting and tackling the problem efficiently: ⠀⠀ ⠀⠀⠀⠀ 1. Screen capture of the full page showing the action or click before you get the error message, and the screen capture of the full page when the error messages appear 2. Device currently in use(desktop / mobile / laptop / tablet, etc) 3. Current Chrome Version 4. The Operating System of your device(Windows / macOS / iOS / Android / Linux, etc) ⠀⠀ ⠀⠀⠀⠀ To check on the exact version of your browser in current use, you may simply visit https://www.whatismybrowser.com . ⠀⠀ ⠀⠀⠀⠀ And, please approach us by diverse channels (https://www.onedegree.hk/en-us/contact-us) at your convenience.
You will need to provide: 1. Completed Claim Form 2. Copy of policyholder’s HKID card 3. Colour photos showing the scene of accident, the extent of injury and damaged properties 4. (For claims involving injuries) Treatment record / medical report of the injured person 5. (For claims involving property damages) Purchase / replacement receipts 6. Police report / incident report provided by authorities 7. Any correspondence / legal statement you received from the third party 8. Copy of your pet’s identity proof –vaccination record/ veterinary receipt if applicable For details, please refer to the list of documents stated on the claim form. Third party liability claim form: (Download)
1. Please ensure that the property age is 50 years or below on the Policy start date. 2. Enter the property address and saleable area through the OneDegree website. 3. Enter the Info page and click “Login” 4. Please click “Sign up now”, do not click “Sign in” 5. Enter your email for policy contact purposes, then click “Send Verification Code” 6. Please enter the 6 digits verification code sent to your email, then click “Complete verification” 7. Please click “Continue” after the email address has been verified 8. Please enter the rest of the information after the account creation, the policy document will be issued and sent to your registered email address after the premium payment is completed. If you have any questions, don’t hesitate to contact our Customer Service team. Thank you.
Not at this time. Please contact us at email@example.com if you need support or have any questions.