Home Insurance
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Home Insurance

What documents do I need to submit when I file a claim against third party liability?

You will need to provide:  1. Completed Claim Form  2. Copy of policyholder’s HKID card  3. Colour photos showing the scene of accident, the extent of injury and damaged properties  4. (For claims involving injuries) Treatment record / medical report of the injured person  5. (For claims involving property damages) Purchase / replacement receipts   6. Police report / incident report provided by authorities  7. Any correspondence / legal statement you received from the third party  8. Copy of your pet’s identity proof –vaccination record/ veterinary receipt if applicable    For details, please refer to the list of documents stated on the claim form.    Third party liability claim form: (Download)

What documents do I need to submit when I file a claim against household property damages/ school closure compensation/ accident at home?

You will need to provide:  1. Completed Claim Form  2. Copy of policyholder’s HKID card   3. Copy of policyholder’s ATM card or bank statement  4. Colour photos showing the scene of accident and damaged properties  5. Purchase / replacement receipts   6. Quotations from contractors  7. Police report / incident report provided by authorities  8. Building management office's incident report  9. (For claims involving accident at home) Copy of hospital’s receipt and hospital discharge summary   10. (For claims involving school closure compensation) Copy of school buses, meal and extra-curricular activities’ receipts     For details, please refer to the list of documents stated on the claim form.    Household property damages claim form: (Download)

How do I file a home insurance claim?

Please download the claim forms from the below links, and email the form, along with the required documents stated on the form, to us at claims@onedegree.hk. Our claims team will contact you for additional information & supportive documents if needed. Household property damages claim form: Download Third party liability claim form: Download Please submit your claim with the required documents within 30 days from the date of occurrence or discovery. As a part of your claim application, please carefully note the following important information: 1) In the event of any accident involved injured person and/or loss due to theft, burglary or robbery, report to the Police within 24 hours and retain a copy of the Police Report. 2) Do not dispose of any damaged items prior our inspection and approval. The disposal of damaged items without our authorization may result in rejection of your claim. 3) No liability should be admitted or offered or promise of payment made to the third party without our prior approval.

How is the premium of home insurance calculated?

The premium of OneDegree’s home insurance is calculated based on the floor size of the insured property.

How do I renew my home insurance policy?

We will send you a reminder by email no later than 30 days before the renewal date.

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