Home Insurance
isometric help

Home Insurance

What documents do I need to submit when I file a claim against third party liability?

You will need to provide:  1. Completed Claim Form  2. Copy of policyholder’s HKID card  3. Colour photos showing the scene of accident, the extent of injury and damaged properties  4. (For claims involving injuries) Treatment record / medical report of the injured person  5. (For claims involving property damages) Purchase / replacement receipts   6. Police report / incident report provided by authorities  7. Any correspondence / legal statement you received from the third party  8. Copy of your pet’s identity proof –vaccination record/ veterinary receipt if applicable    For details, please refer to the list of documents stated on the claim form.    Third party liability claim form: (Download)

How do I renew my home insurance policy?

1. Please ensure that the property age is 50 years or below on the Policy start date. 2. Enter the property address and saleable area through the OneDegree website. 3. Enter the Info page and click “Login” 4. Please click “Sign up now”, do not click “Sign in” 5. Enter your email for policy contact purposes, then click “Send Verification Code” 6. Please enter the 6 digits verification code sent to your email, then click “Complete verification” 7. Please click “Continue” after the email address has been verified 8. Please enter the rest of the information after the account creation, the policy document will be issued and sent to your registered email address after the premium payment is completed. If you have any questions, don’t hesitate to contact our Customer Service team. Thank you.

Can I view and manage my home insurance policy through my OneDegree online account?

Not at this time. Please contact us at care@onedegree.hk if you need support or have any questions. 

I already have a fire insurance policy, do I still need a home Insurance policy?

Fire Insurance and home Insurance are different, but complementary. Home Insurance covers the content in your home, such as furniture, fixtures and fittings, clothing, household goods, personal effects, valuables and interior decorations.   It also provides coverage over third-party liabilities, protecting you in the event that you or your family member becomes legally responsible for others’ bodily injury or property damage, as an owner, occupier of your home and as a private individual. Fire Insurance covers the building structure, including walls, windows, ceiling, floor, pipes and the property's original fixtures and fittings. When these are damaged by fire, typhoons/windstorms, explosions, or other covered events, your fire policy will help cover the repair costs. Having both types of insurance will give your home comprehensive protection.

Does OneDegree's home insurance cover jewellery and art pieces?

Yes, OneDegree's home insurance provides coverage over your valuables, including jewellery, watches, photographic equipment, works of arts, furs, coin collection, etc. For more details, please refer to the insurance policy wording.

Still can't find what you're looking for?
You may contact us via the at the bottom right corner or click here.