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Home Insurance
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Home Insurance

If the television I just bought breaks down, can OneDegree's Home Insurance provide coverage for this?

If you have added on “Home Appliances Warranty” coverage to your Home Policy, or purchase Home Appliances Warranty Insurance, we will reimburse the repair fee of the following listed Appliances which have been purchased for no longer than 5 years (by the time of claim submission): television (excluding the screen); air conditioner; refrigerator; washing machine; dryer; washer-dryer combo; hood; hobs; oven; dehumidifier; air purifier; water heater; vacuum cleaner; and water filtration system. This newly launched “Home Appliances Warranty” coverage is only applicable to those Home Policy enrolled on or after 31 Oct 2022. For those Home Policies purchased before this date, the coverage terms and conditions should be according to the issued policy wording as final. P.S. This “Home Appliances Warranty” additional coverage must also fulfill the specific criteria/conditions indicated in the relevant sections. Please refer to the policy wording for a comprehensive reference.

How do I file a Home Appliances Warranty Insurance claim?

Please download the claim forms from the below links, and email the form, along with the required documents stated on the form, to us at claims@onedegree.hk. Our claims team will contact you for additional information & supportive documents if needed. Please download the Claim form here: Download. Please submit your claim with the required documents within 30 days from the date of occurrence or discovery.

If I do not have children or pets, can I remove Pet Owners' 3rd party liability coverage, School Closure Compensation due to WHO declared pandemic and Hospital Cash due to Accident from my policy?

Yes, OneDegree's Home Insurance allows you to customize your own coverage. If you do not need Pet Owners' 3rd party liability coverage, School Closure Compensation due to WHO declared pandemic and Hospital Cash due to Accident, you can remove these coverage and we will adjust your premium based on your policy coverage.

How do I renew my home insurance policy?

1. Please ensure that the property age is 50 years or below on the Policy start date. 2. Enter the saleable area of your property through the OneDegree website. 3. Enter the Info page and click “Login” 4. Please click “Sign up now”, do not click “Sign in” 5. Enter your email for policy contact purposes, then click “Send Verification Code” 6. Please enter the 6 digits verification code sent to your email, then click “Complete verification” 7. Please click “Continue” after the email address has been verified 8. Please enter the rest of the information after the account creation, the policy document will be issued and sent to your registered email address after the premium payment is completed. If you have any questions, don’t hesitate to contact our Customer Service team. Thank you.

How is the premium of Home Appliances Warranty Insurance calculated?

The premium of OneDegree’s Home Appliances Warranty Insurance is calculated based on the floor size of the insured property.

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