Policy Management
Currently, OneDegree offers automatic renewal for your Pet Insurance, Critical Illness Insurance, Fire Insurance and Home Insurance. Except for fire insurance, the renewal process for other policies will begin 30 days before the policy's expiry date, during which we will send you a renewal notice via email. For fire insurance, renewal notice will be sent 90 days and 30 days before the policy expiry date, outlining any changes to the coverage or premium. If you need to make changes to your policy, please do so through the renewal management feature on your member portal before the specified date. The policy will then be automatically renewed, requiring no manual action on your part.
If you are planning to move out or sell the insured property, and there have been no successful claims, you can complete the following Home Appliances Warranty Insurance Policy Cancellation Form and upload the relevant documents to our member portal to arrange for policy cancellation: 1. Log in to your account: Login | OneDegree 2. Click on [Account] 3. Select [Upload Documents] and Submit Once we receive your completed cancellation form, the Policy Administration Team will email you at your registered email address. Please follow the instructions in that email to provide the required information.
To change your login email: 1. Please contact our customer care team at care@onedegree.hk; our representative will verify your identity before processing your request^. 2. Please note that the change process could take up to 2–4 weeks, and we might contact you via the registered phone number for verification purposes. 3. Once the change is complete, your contact email will automatically be updated to match your new login email. ^ To avoid delays, the application must be submitted by the account holder and should include the following details in the email request: · Member ID · Marketing communication subscription preference(Yes/No) · Your current login email address · Registered mobile number To locate your login email, please log in to your OneDegree account and follow these steps: 1. Click on the "Account" tab. 2. Under the "Contact Info – Primary Email" section, you’ll see your login email. If you chose "Share My Email", your email will appear as [your email address]. a. If you chose "Share My Email", your email will appear as [your email address]. b. If you chose "Hide My Email", your email will appear as xxxxxxxxxxx@privaterelay.appleid.com.
Don’t worry. Our policy includes a grace period allowing customers sufficient time to address missed premiums. During the grace period, the system will attempt to process the payment every 3 days. The policy will remain valid once the outstanding premium is successfully paid. However, the policy will be terminated if we still do not receive the overdue premium after the grace period ends. The Fire insurance policy will be automatically renewed 20 days before the next policy effective date. If the premium is not successfully deducted before the next policy effective date, the policy will be automatically terminated. * The grace period for Pet insurance, Turtle, Tortoise & Bird Insurance, and Critical Illness insurance is 30 days. The grace period for Home insurance and Home Appliances Warranty insurance is 7 days.
For any claims that you have filed, you must contact our Customer Service Team if you need to change the bank account to receive the reimbursement. As the amendment will only be effective for the specified claim, you need to edit the bank account info if you would like to receive the reimbursement with another bank account through our online system. You may refer to the pictures below: 1. Log in to our online portal, click the “Account” button, and then click the “Bank Info” button 2. Click on the bank account in your account that you would like to edit, and then click on the ✏️ icon that appears on the right-hand side of the window. 3. Edit all the information and finish by clicking the “Save” button You may also click the “+ Add” button anytime to add other bank accounts. If there’s more than 1 bank account in your account, you may switch any one of them as the default bank account to receive reimbursement or refund. Bank accounts can be deleted by clicking the trash bin icon. If there’s only 1 bank account saved in your account, it cannot be deleted.
