Policy Management
"Log In with Apple ID" allows you to securely sign into your OneDegree account using your Apple ID. Here’s how: 1. Open the OneDegree app or website and click "Sign in with Apple". 2. Enter your Apple ID email (or phone number) and password. 3. Choose your registration method: a. Share My Email: Allow OneDegree to use your real email address. b. Hide My Email^: Use an encrypted email address generated by Apple. 4. You’ll be logged in automatically once verified. ^Note: If you need to inquire about policy details or apply changes on your account and policy via email, please use “Share My Email”. This smoothen OneDegree to verify your identity and process your request via email. Related FAQs: Can I change my registered email? How do I find my login email address with OneDegree?
Yes. You can cancel your Pet CEO Plan® policy as long as no claims have been paid during the current policy period. If a policy is canceled before the end of the 7th day from the policy start date, we will refund in full: For example, for a plan bought on 1 June, you can get the full amount back if it is canceled before the end of 7 June. For cancellations after the 7th day from the policy start date: If you have chosen the annual billing option, we will refund the unused premium net of a 10% cancellation fee. The unused premium is calculated on a pro-rata monthly basis. A partial month is considered a full month in determining your refund amount. For example, if you paid HKD 1,200 at the beginning on 1 January, and you chose to cancel this policy on 1 February, the unused premium is equal to 10 months of premium counting from March, which is HKD 1,000. The cancellation charge is 10% of the annual premium which is HKD 120. You will then get a cancellation refund of HKD 1,000 - HKD 120 = HKD 880. If you have chosen the monthly billing option, there will be no premium refund or cancellation charges.
If you are planning to move out or sell the insured property, and there have been no successful claims, you can complete the following Home Appliances Warranty Insurance Policy Cancellation Form and upload the relevant documents to our member portal to arrange for policy cancellation: 1. Log in to your account: Login | OneDegree 2. Click on [Account] 3. Select [Upload Documents] and Submit Once we receive your completed cancellation form, the Policy Administration Team will email you at your registered email address. Please follow the instructions in that email to provide the required information.
Your pet insurance policy will only be terminated when: - the pet insured passed away*; - the premium is not fully paid at the end of the grace period; or - any misrepresentation, false information, or failure to disclose details which could influence our assessment of your policy application. You will be notified in advance, and in line with fair and transparent practice, we will inform you the reason for ending your policy. If you have questions about our termination policy, please contact us via our live chat or email us at care@onedegree.hk. *If the insured pet has passed away, you need to cancel the policy on your own through our online system or by sending us an email for policy termination, please refer to: Can I cancel my policy if my pet passed away during the insurance period?
We understand you’re facing technical issues when using OneDegree website. First, please try to using Google Chrome - Incognito browser to perform the same action when you get the error message. If the issue persists, please share the following details with us for case investigation, it will enable us detecting and tackling the problem efficiently: ⠀⠀ ⠀⠀⠀⠀ 1. Screen capture of the full page showing the action or click before you get the error message, and the screen capture of the full page when the error messages appear 2. Device currently in use(desktop / mobile / laptop / tablet, etc) 3. Current Chrome Version 4. The Operating System of your device(Windows / macOS / iOS / Android / Linux, etc) ⠀⠀ ⠀⠀⠀⠀ To check on the exact version of your browser in current use, you may simply visit https://www.whatismybrowser.com . ⠀⠀ ⠀⠀⠀⠀ And, please approach us by diverse channels (https://www.onedegree.hk/en-us/contact-us) at your convenience.
