Fast and easy claims
Upload a receipt and file a claim online in minutes, you can login to check claim status anytime, fast, transparent, and paperless!
We’re sorry to hear your pet was not well. If you need to make a claim, please file within 30 days of your vet visit. It’s also important that you submit a receipt with all the required information (scroll down to see what’s required), or your claim may be rejected. If you notice any details missing, you can ask your vet to handwrite it on the receipt and verify it with a stamp or to send you an email with the additional info.
- Network vets: 90% reimbursement (Applicable to pets at age 1 or above)
- Non-network vets: 70% reimbursement (Applicable to pets at age 1 or above at enrollment)
- Pets from 13 weeks to 11 months at enrollment: All HK registered vets 50%
- Date symptoms appeared
- Diagnosis (specify illness)
- Fee breakdown
- Your pet's name or Microchip number
- 1Log into your account
- 2Select your pet's policy
- 3Click "Make a claim"
- Check your claim's status anytime from your account. We'll also let you know of any updates by email.
- Approved reimbursement will be sent directly to your bank account. Know that we've got your back when the unexpected happens.