Premium may be adjusted at policy renewal. We will disclose reasons for such adjustment to You. Factors We will consider for pricing adjustments include:
- Collective claim experience in the preceding years by Hong Kong pet owners
- Your pet’s age and health condition at renewal
- Veterinarian treatments’ price inflation
In rare occasions, We may decide not to renew the policy with you. We will notify You of such decision with at least 30 days in advance via app notifications, email and/or phone messages with clear explanations.