Frequently Asked Questions

We don't require any medical examinations for enrollment! You just have to answer a few basic questions about your pet's health truthfully and accurately to the best of your ability.

Pets from 13 weeks to 11 years old of any breed are eligible to apply for a policy, and no microchip number / proof is required upon application.

Click here to see a full list of our network clinics. We're always looking to grow our vet network, so don't be discouraged if your preferred clinic isn't in the list!

You can use VISA, Master, American Express, JCB, or UnionPay credit card to pay your premiums. Apart from that, we also accept payments using Visa debit cards and Debit Mastercards.

We will continue to introduce more payment methods to provide you with additional options that meet your needs to better meet customers' needs.