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Frequently Asked Questions

Do I need to take my pet for a medical exam before purchasing a policy?

We don't require any medical examinations for enrollment! You just have to answer a few basic questions about your pet's health truthfully and accurately to the best of your ability.

Is there any limitation on who can enroll?

To be eligible for Pawfect Care, you and your furry one should meet the following requirements:

- Your pet has to be either a dog or a cat.

- Your pet has to be at least 13 weeks but less than 12 years old.

- Your pet needs to be a companion pet.

- You have to be a Hong Kong resident with a valid HKID.

- You have to be at least 18 years old.

If you and your pet meet the above requirements, don't hesitate to take a look at our plans and get a personalized quotation!

Which clinics are in your network?

Click here to see a full list of our network clinics. We're always looking to grow our vet network, so don't be discouraged if your preferred clinic isn't in the list!

Can I cancel my policy?

Yes. You can cancel your policy as long as no claims have been paid during the current policy period.

If a policy is cancelled before the end of the 7th day from the policy start date, we will refund in full. For example, for a plan bought on June-1, you can get the full amount back if it is cancelled before the end of June-7.

For cancellations after the 7th day from policy start date:

If you have chosen the annual billing option, we will refund the unused premium net of a 10% cancellation fee. Unused premium is calculated on a pro-rata monthly basis. A partial month is considered a full month in determining your refund amount.

For example, if you paid HKD 1,200 at the beginning on January-1, and you chose to cancel this policy on February-1, the unused premium is equal to 10 months of premium counting from March, which is HKD 1,000. Cancellation charge is 10% of the annual premium which is HKD 120. You will then get a cancellation refund of HKD 1,000 - HKD 120 = HKD 880.

If you have chosen the monthly billing option, there will be no premium refund or cancellation charges.

What payment methods can I use?

You can pay with a valid VISA, Master, or American Express credit card. We are working on expanding our payment options to better meet customers' needs.