Name: Paws up for dog insurance
Brand: OneDegree
Availability: InStock
Rating: 4.8 (625 reviews)

Key features of

Pawfect Care

Highest medical coverage in town

Dogs from 13 weeks up to 11 years old are eligible to apply for a policy. Once enrolled, there’s no age limit on renewal.

First pet insurer in town with no sublimits

It can be frustrating when your policy only lets you claim a small portion of an expensive treatment. That’s why we don’t cap how much you can claim for a specific benefit, as long as it stays within the plan’s annual coverage.

We cover all breeds

All dog breeds are eligible for coverage as we believe all dogs should be treated equally, even those that are considered high risk breeds.

We cover chronic illnesses

We provide lifetime coverage of chronic illnesses to dogs that enrolled at age 4 or below, including allergies, chronic kidney failure, and cancer.

Cash benefit for cancer

We hope your pet will never need it, but you’ll receive a one-time cash payment if your furry one does get cancer. That’s in addition to the medical costs we cover, so you can use the cash for any extra care that can help your pet feel better and get healthier soon.

Our plans

Pawfect Care reimburses up to 90% of vet bills when pets are unwell, whether from mild injuries or serious chronic illnesses. All of our plans cover the big expenses, such as surgery and hospitalization. The Plus and Ultra plans also include vet consultations, ideal for pet parents looking for comprehensive protection for their furry ones.

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Pet Type

Cat

Pet Age

Breed

Select

There is a waiting period of 28 days from the policy start date for accidents and illness before coverage takes effect. The waiting period is 180 days for cancer.

What’s not covered?

We would love to keep all our furry friends healthy, but unfortunately none of the pet insurance companies can cover treatments of pre-existing conditions (illnesses or injuries that happen before you purchase a policy or during the waiting period). Our plans also doesn’t cover spaying/neutering costs, alternative treatments, and illnesses preventable by vaccinations. Please see the complete list of exclusions here.

Check out our product brochure for more details.

Why do you need pet insurance?

Vet bills can quickly add up and put an unexpected dent in your budget. Here are some common canine medical conditions to give you an idea of how much treatments generally cost. Pet insurance can help you out with expenses so you don’t have to worry whether you can afford the best care.

A foreign body obstruction in dog is dangerous

Cancer

Average cost/year

HKD 29,800

These numbers may vary based on the actual conditions and the bill breakdown.

How does it work?

choose a pet insurance plan for your dog on the phone

1. Choose a plan

Select from three options based on you and your pet’s needs. No physical exams required for enrollment.

visit the best vet in hong kong to get the best care for your dogs

2. See a vet

Your pet can visit any registered vet in Hong Kong. Please request a receipt that includes symptom date, diagnosis (specify illness), fee breakdown, and your pet’s name or microchip number.

3. File a claim

Takes just a few minutes to upload a photo of your receipt and submit a claim. We will handle the rest.

4. Get paid

We will make a deposit directly into the bank account you provided for any successful claims.

Frequently asked questions

What are network clinics and non-network clinics?

You see this a lot in human medical insurance too, PawFect Care Policyholders can choose to bring their pets to any registered vet that is part of OneDegree's vet network, then the max reimbursement is 90% of eligible expenses. If they visit a non-network clinic, the reimbursement rate is up to 70%. Check out our vet network.

I’m thinking about bring my pet with us when we immigrate. Does Pawfect Care cover vet expenses outside of Hong Kong?

Pawfect Care currently doesn’t provide overseas coverage. However, we offer a one-time Pet Relocation Benefit for pet parents moving abroad with their furry friends. This benefit is applicable to any plans purchased on or before 31 December 2021. To apply, your pet’s policy must have been effective for at least one full year (you’ve renewed the policy at least once) and both you and your pet have successfully immigrated to your new home. You can see here for detail.

Any restrictions for pets to enroll with Pawfect Care?

Pets from 13 weeks to 11 years old of any breed are eligible to apply for a policy but be aware that dogs are required to be microchipped. For cats, you may provide another form of identification such as vaccination record, veterinary receipt, medical report, or pedigree certificate instead, that has your cat’s name on it.

Can I file a claim instantly after policy start date?

To make sure all pets obtain fair protection, most insurers setup waiting period. Pawfect Care also does this to prevent pet owners from buying policies after their pets get sick or injured and making claims for existing conditions.

There is a 28-day waiting period from the Policy Start Date before you can start making claims. For cancer, the waiting period is 180 days.

Can I enroll my pet if he/she has a diagnosed medical condition?

Any pet that meets the eligibility requirements can apply for a policy. However, an illness or a condition that is diagnosed before your policy start date or during waiting periods, which also listed on our policy wordings that belongs to pre-existing conditions, that means you won’t be able to claim vet expenses related to that condition, but accidents or other health problems that occur after the policy takes effect will be covered. To ensure your pet can get the most comprehensive health protection, we encourage pet owners to insure their pets as early as possible.

Will my premium increase when I renew my pet’s policy?

It's possible that the premium may be adjusted when it's time to renew your policy. We will notify you in advance if there will be any changes and the reason for them. Factors we consider for pricing adjustments include:

- Collective claim experience in the preceding years by Hong Kong pet owners

- Your pet’s age at renewal

- Price inflation of vet treatments

We can assure you that we don't base premium adjustments on a policyholder's individual claim history.