To file a claim, please obtain a receipt from the vet clinic.
Vet Clinic Receipt Sample
The receipt must include:
1 Microchip number (if any)
2 Your pet's name
3 Charge breakdown
An itemized breakdown of services and charges (consultation fee, medication, lab test, surgery, etc)
4 The diagnosis
Vet to provide diagnosis or cause of symptoms
5 First symptom date
Provide onset date of each diagnosis. If the condition is a recurrent episode of a chronic illness or related to a previous diagnosis, please provide the date of the first episode.
6 Vet signature and stamp
Both stamp and signature are required for any handwritten information
Save it to your phone and show to the vet or clinic staff
For Cancer Cash benefit, a biopsy report is required.
Please read the requirements on receipts format below
These are common examples that causing delay in claim processing. Please check again with your vet when getting receipts.
1. Some diagnoses require more details (e.g. Dermatitis)
Clear diagnosis is provided
The specific type of dermatitis is not provided
2. Provide first symptom date for EACH diagnosis
Every diagnosis has the corresponding first symptom date
First symptom date of EACH diagnosis is not provided
3. Require itemized breakdown of medications and lab test
Clear items and the corresponding charges
Itemized breakdown without charge breakdown
4. Clear symptom date information
Date with clear indication
It is not clear what the date represents.
Ready to file a claim?
1. Log in to your account
2. Select your pet's policy
3. Click "File a Claim"