Critical Illness Insurance
isometric help

Critical Illness Insurance

Why am I not able to login my OneDegree account?

Pawfect Care or InfiniCare policy holders can handily access to their online OneDegree account both by computer and mobile browsers (such as, Google Chrome/Edge/Safari, etc); whilst, online account management is not yet extended to other insurance products. Policy holders can simply login at by inputting their registered email address and password:  ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀  If you face problem to login your account, please check if: ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ a. Incorrect password System will not be able for passing through to next page if space is inserted before or after the password or CAP lock is incorrectly applied. To ensure the password is accurate, you can press the EYE icon in “Password” column for check-up. ⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ ⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ b. Forget password If you have forgotten your password, please feel free to reset your password at . After submission, an email containing a reset password link (valid for 30 minutes) will be instantly sent to your registered email address. The link will be automatically expired beyond validity period.  ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀  c. Multiple login attempts System may reject your login request if multiple login attempts are detected in short time period for security reasons. You may switch to use alternative devices and network, for retry of account access or password resetting.  ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀  d. Browser setting If you are using Google Chrome browser, please check if you have already allowed cookies and have not pre-set us ( as one of your unaccepting websites in “Setting” page. Please be aware:  ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀  Never select o        Block third-party cookies o        Block all cookies (not recommended)  ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀  Never to add o        our website ( in “Sites that can never use cookies”  ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀ ⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀  You may also try if able to access through Incognito Window (below image as reference). ⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ ⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀  In case, you have already gone through all our above suggestions and the problem persists, please refer to our guide at What do I need to provide for reporting a technical issue? . Then, contact with us with the necessary details sharing, we will be best to assist accordingly.  ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀  You may contact us through diverse channels ( ).

What do I need to provide for reporting a technical issue?

We understand you’re facing technical issues when trying to login your online account. To enable us detecting and tackling the problem efficiently, please share the following details with us for case investigation:   ⠀⠀ ⠀⠀⠀⠀ 1. Screen capture of the full page showing error message 2. Device currently in use(desktop / mobile / laptop / tablet, etc) 3. Current Chrome Version 4. The Operating System of your device(Windows / macOS / iOS / Android / Linux, etc) 5.  Is JavaScript enabled?   ⠀⠀ ⠀⠀⠀⠀ To check on the exact version of your browser in current use, you may simply visit .   ⠀⠀ ⠀⠀⠀⠀ And, please approach us by diverse channels ( at your convenience.

How do I update my credit or debit card details?

You can update the card used for payment by:    1. Log into our online portal  ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀  2. Select your policy card under the “Your Policies” section  ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀  3. You may edit the card info by clicking the ✏ icon under the “Payment” section

What are the options of receiving the benefit?

We will deposit payable benefit to the Policyholder’s bank account provided on the claim application form.

Can I change the plan type after the InfiniCare policy is issued? Can I purchase more than one InfiniCare policy?

The policy will be issued immediately after the insurance application. The policy plan type cannot be changed after the policy is issued and each Insured Person can only possess one InfiniCare policy. ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ Customers may cancel their existing policies on OneDegree online portal within’ 30 days of policy’s issue date and re-apply for the policy with a preferred plan type. The policy can also be cancelled after 30 days of the policy’s effective date and the premium would be refunded according to the terms. ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ Please note that the waiting period will be recalculated upon the issue of the new policy.

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