First, 2 claim forms are required to be filled in: 1. Claim Form 1 which is completed by insured / claimant 2. The other form which is completed by doctor based on the insured’s condition: Claim Form 2 - Cancer/Early Stage Malignancy/Carcinoma-in-situ Claim Form 2 – Heart Attack Claim Form 2 – Stroke Claim Form 2 – Other Critical Illnesses On the other hand, the following documents and information are required: 1. Copy of insured person’s HKID 2. Copy of claimant’s HKID (if the claim is not filled by policyholder) 3. Copy of supporting medical reports depending on the illness type: Cancer/Early Stage Malignancy/Carcinoma-in-situ Suggest to prepare (if any): - Histopathological report - Blood tests - Positron emission tomography (PET) scan - Other imaging/scanning reports - Hospital discharge report Cardiovascular diseases Suggest to prepare (if any): - Blood test - Electrocardiogram (ECG) - Echocardiogram - Percutaneous coronary intervention (PCI) report - Hospital discharge report Neurological diseases Suggest to prepare (if any): - Computerized tomography (CT) scan - Magnetic resonance imaging (MRI) reports - Hospital discharge report Other critical illnesses Suggest to prepare (if any): - Blood test - All diagnostic imaging reports: X-ray, Ultrasound, CT, MRI - Histopathological report - Hospital discharge report For the sake of a smooth claiming process, policyholder is required to upload the following documents by logging in to OneDegree online system: 1. Policyholder’s HKID 2. Policyholder’s bank proof You may also follow the instructions shown in the pictures below to log in to the online system with your OneDegree account to view the claim procedure and download the claim forms for InfiniCare:
If the Policyholder is the Insured Person and passes away during the claim assessment, the benefit will go to the Policyholder’s estate after the claims has been approved. If the Policyholder is not the Insured Person, and the Policyholder passes away during the claim assessment, the Insured Person will receive the benefit after the claim has been approved, and vice versa.
A claim must be submitted to us within six months of the diagnosis of critical illness or early-stage critical illness, or performance of critical illness surgery or early-stage critical illness surgery.
Yes, you can claim another insurer for the same critical illnesses.
You can update the card used for payment by: 1. Log into our online portal 2. Select your policy card under the “Your Policies” section 3. You may edit the card info by clicking the ✏ icon under the “Payment” section