About Us
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About Us

What's the difference between OneDegree Hong Kong and OneDegree Global?

OneDegree Hong Kong is our legal entity that holds the license to operate as a digital insurer. OneDegree Global is our sister company that collaborates with global leaders in insurance and health sectors who are interested in our digital solution. Both are under the OneDegree group (AI Financial Technology Holding Company, or AIFT, is the official legal name).

OneDegree is so new to the market, so why should I trust you?

OneDegree is among the first companies to receive virtual insurance licenses issued by the Hong Kong Insurance Authority. We are committed to making insurance easy and accessible for everyone. Currently, we offer pet insurance, mortgage fire insurance, cyber insurance, and e-commerce delivery protection. As for whether you can trust us - OneDegree is financially backed by well known investors, and we also work with global giants in the reinsurance space to make sure your money is protected What is reinsurance? For the same reasons you would buy an insurance policy, most insurers also have reinsurance to reduce financial burden and risk. It means we share part of the premiums collected with our reinsurance partners, and in return, they will be responsible for a portion of claims made by our policyholders.

How can I contact you?

You can get real-time customer support by using the chat button on the bottom right corner. You can also email us at care@onedegree.hk .

How is OneDegree different from other insurers?

We are one of the few licensed digital insurers in Hong Kong. While we offer the same reliable protection as traditional insurance companies, our fully digital platform makes insurance easy and accessible for everyone. To find out more about OneDegree, check out our About Us page.

Will I be able to understand all the insurance terms without an agent's help?

We know how frustrating it can be to read all the jargon and fine print in insurance policies. That's why we made it a priority to create plans that are straightforward and easy to understand. Unlike many insurance policies out there, our pet insurance doesn't set individual limits on how much you can claim for a specific benefit as long as the total reimbursements are within the annual limit. We also clearly list out covered benefits and exclusions. If you do need any help, we are always just a message away.

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