Pet Insurance

Yes. You can cancel your Pet CEO Plan® policy as long as no claims have been paid during the current policy period. If a policy is canceled before the end of the 7th day from the policy start date, we will refund in full: For example, for a plan bought on 1 June, you can get the full amount back if it is canceled before the end of 7 June. For cancellations after the 7th day from the policy start date: If you have chosen the annual billing option, we will refund the unused premium net of a 10% cancellation fee. The unused premium is calculated on a pro-rata monthly basis. A partial month is considered a full month in determining your refund amount. For example, if you paid HKD 1,200 at the beginning on 1 January, and you chose to cancel this policy on 1 February, the unused premium is equal to 10 months of premium counting from March, which is HKD 1,000. The cancellation charge is 10% of the annual premium which is HKD 120. You will then get a cancellation refund of HKD 1,000 - HKD 120 = HKD 880.   If you have chosen the monthly billing option, there will be no premium refund or cancellation charges.

Click here to see a full list of our network clinics. We're always looking to grow our vet network, so don't be discouraged if your preferred clinic isn't in the list!

We will make a deposit directly into the bank account you provided for any successful claims.

Your pet insurance policy will only be terminated when:   - the pet insured passed away*; - the premium is not fully paid at the end of the grace period; or - any misrepresentation, false information, or failure to disclose details which could influence our assessment of your policy application.   You will be notified in advance, and in line with fair and transparent practice, we will inform you the reason for ending your policy. If you have questions about our termination policy, please contact us via our live chat or email us at care@onedegree.hk.   *If the insured pet has passed away, you need to cancel the policy on your own through our online system or by sending us an email for policy termination, please refer to: Can I cancel my policy if my pet passed away during the insurance period?

Please remind the clinic to provide a receipt that includes your pet’s diagnosis (specify illness), symptom date, fee breakdown and your pet‘s name.