Pet Insurance
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Pet Insurance

Can my pet's microchip be added after purchase?

Sure! You can send a document indicating the pet's microchip number to care@onedegree.hk within 14 days after enrolment. Remember to email your insurance policy number or registered email address with the doc. If your kitten does not have a microchip, please email one of the following documents with your cat’s insured name on it. Documents: vaccination record, vet receipt, medical report or pedigree certificate. Note that if there is no valid document submitted, the policy may be cancelled automatically after the deadline.

I am not sure the breed of pet, is there any reference?

If you are a dog owner, you can refer to the breed indicated on the dog license. For cat, you may refer to the vaccination card or vet receipt, it generally stated the breed on it, or you may also consult with your vet for assessment to achieve the most accurate result. A cross breed refers to a dog with parents of two different distinct breeds, while a mixed breed don't have purebred parents or is an unidentified/unknown breed. For "Domestic Short Hair (DSH)" or "Mongrel", there is also a relevant breed option when purchasing a policy for your pet. Pawfect Care covers all breeds of cats and dogs. In case you don’t find the breed of your pet, you may let us know your pet's breed and your contact email address by email at care@onedegree.hk, we will follow up with you as soon as possible.

I am not sure the age of my pet, is there anything I can refer to?

If you are a dog owner, you can calculate the current age of the pet by referring to the dog license. For example, if the age stated on the license is 3 years and 5 months, and the date of issuance is May 15, 2018. Assuming the enrolment date is November 16, 2020, then dog’s age should be 5 years and 11 months old. You may choose 5 years old for your dog during the application. If you are a cat owner, you may refer to the vaccination card or vet receipt, and calculate the age based in the age stated and the date of document issued. You may also consult with your vet for assessment to achieve the most accurate result.

Which clinics are in your network?

Click here to see a full list of our network clinics. We're always looking to grow our vet network, so don't be discouraged if your preferred clinic isn't in the list!

Can I buy insurance for more than one pet?

Yes, but you will need to apply for a separate policy for each pet. Once you have successfully purchased your first pet policy, you can simply click "Add Pet" to enroll your other pets. Don’t forget we have a multi-pet discount! Enjoy 40% off policies for your additional furry friends, starting from the second pet. All of your pets’ policies can be easily viewed and managed from your OneDegree account.

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