Hi, how can we help you?
isometric help

When will my pet's coverage begin? What does waiting period mean?

Last updated on: March 3, 2023
After you have successfully purchased a policy, your pet's coverage will begin after the waiting period. We understand it can be frustrating to not have immediate coverage. But like most insurers, we do this to prevent pet owners from buying policies after their pets get sick or injured, and making claims for existing conditions. If we did allow it, the cost of insuring pets would greatly increase and the premiums would become much higher for all pet owners. 



For policies that are applied on or before 12 Jan 2022, a 180-day waiting period will be posed for cancer, orthopedic conditions, chronic renal disease and hereditary conditions; For policies that are applied from 13 Jan 2022 and onwards, only cancer will be imposed a 180-day waiting period.
Still can't find what you're looking for?
You may contact us via the at the bottom right corner or click here.