Billing & Payment
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Billing & Payment

Can I check my payment records?

Yes, you can readily view all payment records online: 1. Log into your personal account. 2. Select "Billing History" from the main dropdown menu by hovering your cursor on top your name Records are not available to download, so if you need a hard copy please refer to the credit card statements from your bank. 

Can I delete my credit card information from my OneDegree account?

You can delete details of a credit card from your account by replacing it with another valid card in the payment section. When your policy expires or is terminated, we will remove all your payment details from our system. You may refer to our FAQ: How do I update my credit or debit card details? for more details. 

I received two transaction notifications. Was my card charged twice?

OneDegree will only charge your card once for a policy purchase. When you purchase a policy, we will request an authorization for the payment, but we won’t charge your card until 7 days later. That’s because we allow full refunds within 7 days of purchase. You might receive another transaction notification from your bank when the payment has completed. You can check your billing records at any time: Can I check my payment record? If we had charged you twice by mistake, please contact our customer service via live chat or email us at care@onedegree.hk.

How do I update my credit or debit card details?

Update the card used for payment by: Desktop 1. Log into your personal account 2. Select "Payment" from the main dropdown menu by hovering your cursor on top your name 3. Click the edit icon and choose "Use a new card" Mobile 1. Log into your personal account 2. Select "Payment" from the menu by clicking the menu icon from the top right side of the screen. 3. Click the edit icon and choose" Use a new card"

Are there any payment fees?

No, we don't charge any payment transaction fees. The amount debited should be exactly the same as the amount shown at checkout. If that is not the case, please contact us at care@onedegree.hk.

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