Billing & Payment
isometric help

Billing & Payment

How do I update my credit or debit card details?

You can update the card used for payment by:    1. Log into our online portal  ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀  2. Select your policy card under the “Your Policies” section  ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀  3. You may edit the card info by clicking the ✏ icon under the “Payment” section

Can my family member or friend pay for my premium with their credit card?

Yes. You may pay the premium with your family member or your friend's credit card. The credit card owner may provide the credit card details during the insurance application for authorizing the payment.

What payment methods do you accept?

OneDegree accepts payment with VISA, Master, and American Express credit cards. Apart from that, we also accept payment with Visa debit cards and Debit Mastercards. We are working on expanding our payment options to better meet customers' needs.

Can I delete my credit card information from my OneDegree account?

No. When your policy expires or is terminated, we will remove all your payment details from our system. You may refer to our FAQ: 'How do I update my credit or debit card details?' for more details. 

I received two transaction notifications. Was my card charged twice?

OneDegree will only charge according to the payment mode selected by the applicants during the insurance application. If you’ve chosen an annual payment mode, the premium will be charged upon the submission of the insurance application or on the policy anniversary date; If you’ve chosen a monthly payment mode, the premium will be charged on a consistent date every month. When you purchase a policy, we will request authorization from your credit card for the initial premium. There is a 30-day grace period for overdue premium for policies that have chosen to pay monthly. If you the premium due date for a policy is on the 1st day of the month, but the payment is settled on the 28th day, the premium will still be charged on the 1st day on the following month. You can check your billing records at any time, please refer to the FAQ: ‘Can I check my payment record?’

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