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Billing & Payment
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Billing & Payment

How do I update my credit or debit card details for my existing policy?

You can update or add the card used for payment by following the steps below: 1. Log in to our online portal  ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀  2. Select your policy card under “Your Policies” section  ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀  3. You may edit the card info or add a new card by clicking the ✏ icon under the “Payment” section

What is the Insurance Authority (“IA”)? What is Premium levy and why do I need to pay a levy?

The Insurance Authority (“IA”) is an insurance regulator independent of the government and the industry. Its objectives are to provide better protection for policyholders and encourage development of the insurance industry, among others.   Starting from 1 January 2018, Insurance Authority collects premium levy from policyholders through insurers under The Insurance (Levy) Regulation and the Insurance (Levy) Order the Insurance Ordinance (Cap.41). The levy rate started at 0.04% of insurance premiums and will be adjusted gradually until it reaches 0.1%, subject to a levy cap.   As The Insurance Authority ("IA") is the independent regulator of Hong Kong's insurance industry, it has to cover its own operating costs. To maintain financial independence, the IA has been collecting levy on insurance premiums since the start of 2018. From April 1, 2020 to March 31, 2021, the levy rate is 0.085% based on the premium of each policy year, which means that only HKD 0.85 will be collected for every HKD 1,000 of premium. The rate will be increased to 0.1% from April 1, 2021, which means that only HKD 1.00 will be collected for every HKD 1,000 of premium.   For further information, please visit

Can I use a family member or friend's credit card to pay for the premium? 

You can use the credit card of the policyholder or the insured to pay the premium. Please ask the cardholder to directly enter the credit card information on the checkout page for payment authorization during insurance enrollment.

What payment methods do you accept?

OneDegree accepts payment with VISA, Master, UnionPay and American Express credit cards. Apart from that, we also accept payment with Visa debit cards and Debit Mastercards.

Can I delete my credit card information from my OneDegree account?

No. When your policy expires or is terminated, we will remove all your payment details from our system. You may refer to our FAQ: 'How do I update my credit or debit card details?' for more details. 

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