I received two transaction notifications. Was my card charged twice?

Our insurance policies offer two payment options: annual and monthly. OneDegree will only charge premiums based on the payment method selected at the time of purchase. Annual premiums will be charged at the time of policy purchase or renewal, while monthly premiums will be charged on the same day each month.

If customers receive duplicate payment notifications outside of these scenarios, please contact us via the online chat button or email us at care@onedegree.hk for further assistance.