Paw Fun.
Pamper More. Earn More.
Meet the all-new Paw Fun Rewards Programme, turning every bit of love you give your pet into rewards to give back. Join the Pawbassador family, earn Paw Fun when you insure, renew, or shop at OneDegree Pet Mart®, then use it like cash on renewals and purchases. The higher your Pawbassador tier, the more you earn.
Paw Fun Reward Program
Successfully insure a Pet CEO Plan®, home, fire, or critical illness insurance policy to earn Paw Fun. The higher your Pawbassador tier, the more you earn!
Stay claim-free on your Pet CEO Plan® and earn Paw Fun when you renew. The longer you renew claim-free, the more Paw Fun you earn!
Spend a net total of HK$1,000 or more in a single transaction to earn 1,000 Paw Fun!
Earn 500 Paw Fun for your first PawBook® member registration and another 500 Paw Fun when you first activate your PawBook Tag Pet Sport Tracker! New tasks will be released from time to time, so turn on notifications and stay tuned!
Download PawBook® now to join the Pawbassador family or check out your Paw Fun!
Member and Pawbassador Exclusive Benefits
Frequently asked questions
What is the Paw Fun Rewards Program?
Paw Fun is an exclusive rewards program provided by OneDegree for its Pawbassador. Pawbassador may use points to offset the amount payable when renewing Pet CEO Plan® policies, or shopping at OneDegree Pet Mart®.
How can I check my balance and transaction history?
Please log in to the PawBook®, go to your account, and select "My Paw Fun." You can instantly view your current balance and a detailed history of all points earned and deducted.
Do Paw Fun have an expiry date?
Yes. Points are valid until the end of the second calendar year following the year they were earned (December 31 at 23:59). For example, points earned in 2026 will expire on December 31, 2027. Expired points will not be reissued or restored.
How do I earn Paw Fun?
Pawbassador can accumulate points through completing designated tasks in PawBook®(such as registration or designated tasks), purchasing designated new insurance policies (Pet, Home, Fire, or Critical Illness), renewing Pet CEO Plan® policies, or spending at OneDegree Pet Mart®.
How are points calculated? Is there a delay in crediting?
- Insurance Products: Points are generally calculated as a percentage (1% to 20%) of the "Net Premium" (after discounts), depending on the specific product and Pawbassador tier.
- OneDegree Pet Mart®: Points are earned at a rate of 1,000 points for every HK$1,000 spent. Any amount less than a full HK$1,000 increment will be rounded down (e.g., a purchase of HK$1,850 will earn only 1,000 points).
- Crediting Time: Most activities are credited within 24 hours. However, points earned from Pet CEO Plan® (new policy or renewal) will be credited on the first working day of the 4th month after the relevant policy takes effect.
How do I use Paw Fun for Pet CEO Plan® renewals or at OneDegree Pet Mart®?
- Pet CEO Plan® Renewal: You may choose to offset the premium with points at checkout. If you select the "Monthly Payment" mode, points can only be used up to a cap equivalent to 1/12 of the discounted annual premium. (For example, if the discounted annual premium is HKD 3,600, the discounted monthly premium would be HKD 300, and the Paw Fun usage cap would therefore be 30000 points).
- OneDegree Pet Mart® Shopping: Points transferred to the online store must be used for checkout before 23:59 on the same day. Any unused balance will be automatically returned to your Paw Fun account at the end of the day (if the points expire during this time, they will not be reissued).
Can points be used in conjunction with other promotional codes?
Unless otherwise specified for a particular campaign, Paw Fun deductions can be used together with other OneDegree promotional codes or discounts.
Are there restrictions on "No Claim" renewal rewards?
Renewal rewards are only applicable to "No Claim" policies. If the relevant policy has any claim records (including paid claims or claims in progress) in the preceding policy year, the policy will not be eligible for additional reward points upon renewal.
Will points be refunded if I apply for a refund or cancellation?
Points are non-refundable once used. Whether cancelling an insurance policy or returning goods to the online store, any Paw Fun points used for deduction will not be returned in the form of cash or points. Refunds are strictly limited to the net amount actually paid by the customer via credit card.
Are there restrictions on "$0 Checkout" transactions?
If the total order amount becomes $0 after point deduction, the items in that order are not eligible for cash refunds, exchanges, or point returns. OneDegree will not provide any form of monetary compensation for orders settled via a $0 checkout.
Does OneDegree reserve the right to claw back points in the event of fraud or misuse?
OneDegree reserves the absolute right to deduct, revoke, or claw back any Paw Fun from a member’s account if any fraud, misuse, or breach of these Terms and Conditions is identified. In the event that such points have already been redeemed or used, OneDegree reserves the right to recover the monetary equivalent value of the points from the member and to pursue further legal remedies.
View Terms and Conditions
1. Introduction and Legal Binding
1.1 Nature of the Program and Ownership: The "Paw Fun" Rewards Program (the "Program") is provided by OneDegree Hong Kong Limited ("OneDegree") as part of the OneDegree Membership Program. The Paw Fun ("Paw Fun") of this Program is intended solely as a marketing incentive provided by OneDegree and does not constitute the property of any member. OneDegree retains ultimate ownership of all Paw Fun. Paw Fun is strictly personal to each member and shall not, under any circumstances, be assigned, transferred, allocated, sold, resold, pledged, or gifted to any third party (including other OneDegree members), nor shall it be transferable by operation of law, will, or intestate succession. The Program does not form part of any insurance policy contract and possesses no cash value.
1.2 Governing Law and Right to Amend: These Terms and Conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. OneDegree reserves the ultimate right to amend these Terms and Conditions, convert the value of Paw Fun, or terminate the Program at any time. The Program is protected and bound by the OneDegree Privacy Policy and Personal Information Collection Statement.
1.3 Corporate Protections and Disclaimers
· Audit Rights: OneDegree reserves the right to audit any Paw Fun-earning activity for a period of up to 30 days. During the audit period, relevant Paw Fun may be held in a "Pending" status and will be unavailable for redemption.
· System Disclaimer: OneDegree assumes no legal liability for Paw Fun calculation errors, inability to redeem, unable to credit the Paw Fun within the scheduled crediting time, or data loss caused by system failures, network issues, or any Force Majeure events, but will endeavor to restore correct data.
· Tax Disclaimer: OneDegree shall not be responsible for any tax liabilities incurred by members as a result of participating in this Program.
2. Paw Fun Value, Crediting, and Validity
2.1 Crediting Time: Most Paw Fun-earning activities are credited in accordance with the crediting time set out in Clause 3 - Methods of Earning Paw Fun; other specific activities will be credited on the designated crediting time for that activity. OneDegree reserves the right to revise the above crediting time from time to time without prior notice. Members are advised to refer to the latest crediting time as published on OneDegree’s website.
2.2 Paw Fun Adjustments: OneDegree reserves the right to adjust members’ Paw Fun based on actual circumstances, such as system errors.
2.3 Validity Period: Paw Fun is valid until 23:59 on the last day of the second calendar year following their acquisition.
· Example: Paw Fun earned in 2026 (e.g., June 26 or Dec 31) will expire on Dec 31, 2027. Paw Fun earned on Jan 1, 2027, will expire on Dec 31, 2028.
2.4 Negative Paw Fun Balance and Clawback Mechanism: If any previously earned Paw Fun are revoked or deducted due to any reason (including but not limited to system errors, technical glitches, transaction cancellations, policy terminations, or refunds), and the remaining Paw Fun balance in the member's account is insufficient to cover the deduction, the account's Paw Fun balance will display a negative value. OneDegree reserves the right to claw back the negative balance at any time, and shall automatically deduct any newly earned Paw Fun from any future Paw-Fun-earning activities to offset the negative balance until the account balance is restored to zero or a positive value.
2.5 Expiry: Expired Paw Fun cannot be restored.
3. Methods of Earning Paw Fun
| Method | Reward | Crediting Time | Remarks |
|---|---|---|---|
| App Member Registration | 500 Paw Fun | Within 48 hours | First successful registration on or after 1 Oct 2026 |
| PawBook Tag Activation | 500 Paw Fun | Within 48 hours | First activation only |
| OneDegree Pet Mart Purchase | 1,000 Paw Fun per HK$1,000 spent | System processing | Partial amounts are not counted |
Methods of Earning Paw Fun through Policy Purchase or Renewal
| Earning Method | Member Tier | Paw Fun Earned per HK$100 Premium | Crediting Time | Eligibility / Remarks |
|---|---|---|---|---|
| Insure Home / Fire / Critical Illness Policy | Lv.1 Pawbassador | 500 | Within 48 hours | New policies only; or applicants must not have held any valid OneDegree policy of the same type in the past 3 months from the current policy enrolment date. |
| Lv.2 Pawbassador | 1,000 | |||
| Lv.3 Pawbassador | 1,000 | |||
| Lv.4 Pawbassador | 1,000 | |||
| Star Pawbassador | 1,000 | |||
| Insure Pet Policy | Lv.1 Pawbassador | 500 | First working day of the 4th month after the relevant policy takes effect | New policies only; or applicants must not have held any valid OneDegree policy of the same type in the past 3 months from the current policy enrolment date. |
| Lv.2 Pawbassador | 800 | |||
| Lv.3 Pawbassador | 800 | |||
| Lv.4 Pawbassador | 800 | |||
| Star Pawbassador | 800 | |||
| Pet Insurance Policy Renewal with No Claim for 3–4 Consecutive Years | Lv.1 Pawbassador | 100 | First working day of the 4th month after the relevant renewal policy is renewed | No Claim means that, under the same policy (same policy number), no claims have been paid or remain outstanding in OneDegree's internal records throughout the relevant consecutive policy years. All determinations are based on OneDegree's internal policy records. |
| Lv.2 Pawbassador | 300 | |||
| Lv.3 Pawbassador | 500 | |||
| Lv.4 Pawbassador | 800 | |||
| Star Pawbassador | 800 | |||
| Pet Insurance Policy Renewal with No Claim for 5–8 Consecutive Years | Lv.1 Pawbassador | 300 | ||
| Lv.2 Pawbassador | 500 | |||
| Lv.3 Pawbassador | 700 | |||
| Lv.4 Pawbassador | 1,000 | |||
| Star Pawbassador | 1,000 | |||
| Pet Insurance Policy Renewal with No Claim for 9 or More Consecutive Years | Lv.1 Pawbassador | 800 | ||
| Lv.2 Pawbassador | 1,000 | |||
| Lv.3 Pawbassador | 1,500 | |||
| Lv.4 Pawbassador | 2,000 | |||
| Star Pawbassador | 2,000 |
4. Usage and Redemption of Paw Fun
4.1 Scope and Operation: Paw Fun can be used for OneDegree Pet Mart® purchases or Pet Insurance renewals on the OneDegree platform. Members may manually input the amount of Paw Fun they wish to use based on their personal preference. The minimum redemption threshold is 100 Paw Fun per transaction, and the inputted amount must be in multiples of 100 Paw Fun (i.e., increments must be in blocks of 100 Paw Fun, such as 100, 200, 300 Paw Fun, etc.).
For Pet Insurance renewals, members who choose the monthly payment option when renewing their pet insurance policy may use Paw Fun up to a cap equivalent to 1/12 of the discounted annual premium. (For example, if the discounted annual premium is HKD 3,600, the discounted monthly premium would be HKD 300, and the Paw Fun usage cap would therefore be 30,000 Paw Fun).
For purchases on the OneDegree Pet Mart® , members must first convert and transfer their Paw Fun into specific Store Credits. Before checkout, members must log into the online store using their OneDegree account and manually select to apply the Store Credits on the checkout page to complete the deduction from the payable amount.
4.2 Usage Restrictions and Irrevocability:
Policy Renewal: Once a member confirms the use of Paw Fun for renewal and completes the transaction, the redemption is legally binding and cannot be revoked or altered. When Paw Fun offset the total premium (resulting in HKD 0), the transaction is legally deemed a valid premium payment, provided the member clicks to confirm the renewal declaration.
When using Paw Fun for policy renewal, the transaction will only be processed upon the member clicking the "Pay Now" button, at which moment the designated Paw Fun will be deducted, and the remaining premium balance will be charged. This action only triggers the immediate processing of the payment and Paw Fun deduction; the official renewal effective date of the policy itself remains unchanged and will follow its original schedule.
OneDegree Pet Mart® Purchases: Paw Fun transferred to OneDegree Pet Mart® Store Credits must be used by 23:59 (HKT) on the day of transfer. Unused credits will be returned to the Paw Fun account at the end of the day, retaining their original expiry date. If Paw Fun expires during this period, they will not be reissued.
Relevant records will be updated on a daily basis. The system will adopt 23:59 Hong Kong Time (HKT) each day as the cut-off for settlement. OneDegree shall not be liable for any delays in transfer caused by network latency or system updates.
Checkout Protection: For checkouts redeemed via Paw Fun in OneDegree Pet Mart®, no cash refunds, exchanges, or Paw Fun returns are permitted. OneDegree will not provide any monetary compensation for orders redeemed via Paw Fun, and original Paw Fun will not be returned.
4.3 Unless otherwise specified, Paw Fun deductions can be used in conjunction with other OneDegree promotional codes or discounts.
5. Policy Changes and Refunds
5.1 Termination and Refunds: If a policy is terminated during the coverage period and involves a premium refund, any Paw Fun used to offset that policy premium will not be refunded or converted to cash.
5.2 Net Refund: The refund amount will be strictly limited to the net amount actually paid by the member via credit card.
6. Enforcement and Account Suspension
6.1 Violation: In the event of any abuse of the Paw Fun system, fraud, or violation of these Terms, OneDegree reserves the right to take legal action.
6.2 Termination: OneDegree may, without prior notice, suspend or terminate participation in the Program, handle relevant policies in accordance with policy terms, and void all accumulated Paw Fun.
