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Why am I not able to login my OneDegree account?
Last updated on: February 26, 2025
Pet, Critical Illness and Home* policy holders can handily access to their online OneDegree account both by computer and mobile browsers (such as, Google Chrome/Edge/Safari, etc); whilst, online account management is not yet extended to other insurance products. Policy holders can simply login at www.onedegree.hk by inputting their registered email address and with One Time Password (OTP).
* Home policyholders who purchase their policies on or after 22 December 2022.
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If you face problem to login your account, please check if:
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a. Expired OTP
OTP will be sent while Microsoft on behalf of OneDegree Hong Kong Limited <msonlineservicesteam@microsoftonline.com>, and the code will be valid for 5 minutes only. If you have not entered the OTP in time, you would need to request a new OTP again. At the same time, if you repeatedly request a OTP, the previously requested password will become invalid after a repeat request.
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b. Browser setting
If you are using Google Chrome browser, please check if you have already allowed cookies and have not pre-set us (www.onedegree.hk) as one of your unaccepting websites in “Setting” page. Please be aware:
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Never select
o Block third-party cookies
o Block all cookies (not recommended)
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Never to add
o our website (www.onedegree.hk) in “Sites that can never use cookies”
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You may also try if able to access through Incognito Window (below image as reference).
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In case, you have already gone through all our above suggestions and the problem persists, please refer to our guide at What do I need to provide for reporting a technical issue? . Then, contact with us with the necessary details sharing, we will be best to assist accordingly.
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You may contact us through diverse channels (https://www.onedegree.hk/en-us/contact-us ).

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