What do I need to provide for reporting a technical issue?

We understand you’re facing technical issues when using OneDegree website.

First, please try to using Google Chrome - Incognito browser to perform the same action when you get the error message. If the issue persists, please share the following details with us for case investigation, it will enable us detecting and tackling the problem efficiently:

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1. Screen capture of the full page showing the action or click before you get the error message, and the screen capture of the full page when the error messages appear

2. Device currently in use(desktop / mobile / laptop / tablet, etc)

3. Current Chrome Version

4. The Operating System of your device(Windows / macOS / iOS / Android / Linux, etc)

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To check on the exact version of your browser in current use, you may simply visit https://www.whatismybrowser.com .

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And, please approach us by diverse channels (https://www.onedegree.hk/en-us/contact-us) at your convenience.