What do I need to provide for reporting a technical issue?

We understand you’re facing technical issues when trying to login your online account. To enable us detecting and tackling the problem efficiently, please share the following details with us for case investigation:

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1. Screen capture of the full page showing error message

2. Device currently in use(desktop / mobile / laptop / tablet, etc)

3. Current Chrome Version

4. The Operating System of your device(Windows / macOS / iOS / Android / Linux, etc)

5.  Is JavaScript enabled?

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To check on the exact version of your browser in current use, you may simply visit https://www.whatismybrowser.com .

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And, please approach us by diverse channels (https://www.onedegree.hk/en-us/contact-us) at your convenience.