How do I file a home insurance claim?

Please download the claim forms from the below links, and email the form, along with the required documents stated on the form, to us at claims@onedegree.hk. Our claims team will contact you for additional information & supportive documents if needed.

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Household property damages claim form: Download

(For documents required to apply for claims for household property damages, please refer to: What documents do I need to submit when I file a claim against household property damages/ school closure compensation/ accident at home?)
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Third-party liability claim form: Download

(For documents required to apply for third-party liability, please refer to: What documents do I need to submit when I file a claim against third-party liability?)

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Please submit your claim with the required documents within 30 days from the date of occurrence or discovery. As a part of your claim application, please carefully note the following important information:

1) In the event of any accident involved injured person and/or loss due to theft, burglary or robbery, report to the Police within 24 hours and retain a copy of the Police Report.

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2) Do not dispose of any damaged items prior our inspection and approval. The disposal of damaged items without our authorization may result in rejection of your claim.

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3) No liability should be admitted or offered or promise of payment made to the third party without our prior approval.