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Why would I receive policy suspension notice after fire policy purchase?

Last updated on: May 11, 2023
After the applicant has purchased or submitted the renewal application for the Fire insurance, according to the situations below, we will contact the applicant through email to further confirm whether the sum insured fulfills the requirement of the mortgage bank or not. This is to avoid unnecessary delay during the assessment of the mortgage bank if the sum insured is not accepted by which.


Situation 1
The most updated sum insured amount is not clearly indicated on the document uploaded during the application


Situation 2
Discrepancy of the sum insured between the submitted and indicated amount on the uploaded document during the application


Situation 3
No submission of relevant documents for the insured property during the application


Situation 4
You decreased the sum insured amount on your own during the policy renewal


If you receive such notification, please simply respond to us by referring to the email guidance. We will then follow up on your application accordingly.
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