Do I need to prepare and submit any documents for claim filing?
We require a photocopy of your receipt, HKID and bank card. You can upload them through your online portal.
We need a biopsy report from you vet if you're filing a claim for the Cancer Cash Benefit.
Please keep the originals until the claim is paid as we may require them for verification. We may request your pet’s medical records and examination or diagnostic test reports of your pet’s previous visits to all veterinarians.