Do I need pre-authorization from OneDegree for vet treatment?

No. You can take your pet to any registered vet in Hong Kong and claim eligible expenses. Please note though the reimbursement rate is different for clinics in our network and those outside of our network. To ensure we can process your claim without delay, do remind your clinics to provide a receipt that include: symptom date, diagnosis (specify illness), fee breakdown, and your pet’s name. For our network, the reimbursement rate is 90%; and for non-network clinics, the rate is 70%.

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You can find a list of our network clinic here.