Why was my payment declined?

Your payment card may be declined for payment or authorization requests under the following circumstances:

- The entered payment card information is incorrect, or the card has expired > You can log in to your account and add another payment card in the "Payment" page.　

- Insufficient credit limit > Please contact your card issuing bank to ensure your payment card has sufficient funds.

- The transaction has been declined > Please contact your card issuing bank to approve the transaction.

Once you have verified that the payment card information is correct, you can attempt the transaction again. If a payment is declined and the policy enters the grace period, the system will attempt to deduct the payment every three days until the grace period ends. For more information, please refer to: What would happen if I miss a premium payment?

If none of the above situations apply, please reach out to us via the online chat button or email us at care@onedegree.hk for further assistance.