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How do you handle claims for pet insurance?

Last updated on: June 29, 2022
After receiving a claim request, that information will be processed and checked by our AI-powered claim engine.

For straightforward claims, decisions (approval or rejection) will be made automatically. For more complicated claims, we may investigate further and ask our vet advisors for second medical opinions. We may also ask you for additional information, such as your pet's past health records.

You can keep track of the status of claims in your personal account. We'll also notify you of claim decisions by email.
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