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How do I make a pet insurance claim?

Last updated on: October 14, 2025
You can start filing the pet insurance claim by:
 
1. Log in to your account: Login | OneDegree
2. Choose the related policy under “Your Policies.”
3. Click "File a Claim" to start making a claim
 
To avoid claim denial due to delays, claims must be submitted within 30 days of the consultation or discharge date.
 
For information on the required documents for claims, please see: Do I need to prepare and submit any documents for pet insurance claim filing?
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