How do I file a fire insurance claim?

If your property suffers from damage, please immediately:

- Take steps to minimize the damage.

- Report to the Police in the event of deliberate or malicious damage.

- Reach out to the claims department as soon as possible.

In Addition, you need to submit your claim application and supporting documents in writing through the member portal within 30 days of the incident or discovery of the loss.

1.Pictures of damaged items and scene of incident

2.Claimed item’s purchase invoices/receipts and replacement invoices/receipts (if unrepairable)

3.Quotations/invoices/receipts from contractors

4.Police report/police statement/witness statement if applicable

5.Building management office’s incident report if applicable

6.Other supporting documents

Should you require additional information or documentation, our claims team will reach out to you. For any supplementary information, please send it to claims@onedegree.hk.