Can I cancel my policy if my pet passed away during the insurance period?

If your insured pet passes away during the insurance period and there are no successful claims recorded in the policy year, you can log in to the member portal to cancel the policy yourself. The system will calculate the refundable premium based on your payment cycle.

If there is a record of successful claims within the policy year, please email the proof of your pet's passing (such as receipt of cremation service or palliative care) as an email attachment to care@onedegree.hk, with your policy number. Once we receive your email, we will send you a policy termination declaration. After receiving your confirmation, we’ll process the cancellation of the policy.

Please keep in mind that once the policy is confirmed for termination, it will immediately become void and cannot be reinstated. If any pending claims are being processed, please let us know once all follow-up arrangements have been completed. Thank you for your understanding.