Hi, how can we help you?
Can I cancel my pet policy?
Last updated on: November 30, 2022
Yes. You can cancel your pet policy as long as no claims have been paid during the current policy period.
If a policy is canceled before the end of the 7th day from the policy start date, we will refund in full:
For example, for a plan bought on 1 June, you can get the full amount back if it is canceled before the end of 7 June.
For cancellations after the 7th day from the policy start date:
If you have chosen the annual billing option, we will refund the unused premium net of a 10% cancellation fee. The unused premium is calculated on a pro-rata monthly basis. A partial month is considered a full month in determining your refund amount.
For example, if you paid HKD 1,200 at the beginning on 1 January, and you chose to cancel this policy on 1 February, the unused premium is equal to 10 months of premium counting from March, which is HKD 1,000. The cancellation charge is 10% of the annual premium which is HKD 120. You will then get a cancellation refund of HKD 1,000 - HKD 120 = HKD 880.
If you have chosen the monthly billing option, there will be no premium refund or cancellation charges.
Still can't find what you're looking for?
You may contact us via the at the bottom right corner or click here.
Special offers and updates straight to your inbox