

Hi, how can we help you?


Why is the premium on the plan selection page different from what I paid?
Last updated on: October 22, 2025
When customers enter a discount code, our website will display both the original premium and the discounted premium. Upon proceeding to the payment page during the application process, the premium levy will be added, which may result in a slight difference in the premium displayed on the payment page. If the displayed amount appears incorrect, please double-check to ensure the correct promo code has been entered.
Additionally, as we offer both annual and monthly payment options, customers who choose the annual payment method will enjoy a better premium rate (approximately 10%* lower compared to the total premium for monthly payments). By selecting the annual payment method, it eliminates platform handling fees and administrative charges. We pass these savings back to our customers, allowing them to benefit from a more affordable premium. For more information regarding the premium levy, you may refer to: What is the Insurance Authority (“IA”)? What is Premium levy and why do I need to pay a levy?
*If annual payment customers cancel their policy early, a 10% administrative fee will be charged as per the policy terms.
Related Questions

Still can't find what you're looking for?

You may contact us via the  at the bottom right corner or click here.

Products
Learn More
Pawbook
Enterprise
Shortcuts

© 2025 OneDegree Hong Kong Limited. All rights reserved.











