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What is reimbursement rate? How does it work?

Last updated on: December 1, 2022
Reimbursement rate is the percentage of eligible expenses we will reimburse. You can bring your pet to a vet of your choice - if your vet's clinic is in our network, then the reimbursement rate is 90%. If you visit a non-network clinic, the rate is 70%. E.g.: For a vet bill of HKD 100, you can claim back as much as HKD 90 for a network clinic, and up to HKD 70 if it's from a non-network clinic.


For all new policies that are issued from 1 December 2022, if the pet is between 13 weeks and 11 months old and visits a registered vet clinic in Hong Kong, regardless of whether the clinic is a network or non-network, the reimbursement rate is 50%.
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