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What information do I need to submit while I file a claim for my InfiniCare Policy?

Last updated on: June 6, 2022

First, 2 claim forms are required to be filled in:

1.       Claim Form 1 which is completed by the insured / claimant
2.       The other form which is completed by doctor based on the insured’s condition:
Cancer/Early Stage Malignancy/Carcinoma-in-situ
Heart Attack
Stroke
Other Critical Illnesses 

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On the other hand, the following documents and information are required:

1.       Copy of insured person’s HKID
2.       Copy of claimant’s HKID (if the claim is not filled by policyholder)
3.       Copy of supporting medical reports depending on the illness type:
Cancer/Early Stage Malignancy/Carcinoma-in-situ
Suggest to prepare (if any):
-          Histopathological report
-          Blood tests
-          Positron emission tomography (PET) scan
-          Other imaging/scanning reports
-          Hospital discharge report

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Cardiovascular diseases
Suggest to prepare (if any):
-          Blood test
-          Electrocardiogram (ECG)
-          Echocardiogram
-          Percutaneous coronary intervention (PCI) report
-          Hospital discharge report

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Neurological diseases
Suggest to prepare (if any):
-          Computerized tomography (CT) scan
-          Magnetic resonance imaging (MRI) reports
-          Hospital discharge report

 

Other critical illnesses
Suggest to prepare (if any):
-          Blood test
-          All diagnostic imaging reports: X-ray, Ultrasound, CT, MRI
-          Histopathological report
-          Hospital discharge report

 

For the sake of a smooth claiming process, policyholder is required to upload the following documents by logging in to OneDegree online system:

1.       Policyholder’s HKID
2.       Policyholder’s bank proof

 

You may also follow the instructions shown in the pictures below to log in to the online system with your OneDegree account to view the claim procedure and download the claim forms for InfiniCare:

OneDegree HK
OneDegree HK
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