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What information do I need to submit while I file a claim for my InfiniCare Policy?

Last updated on: March 10, 2022
First, 2 claim forms are required to be filled in:

1.       Claim Form 1 which is completed by insured / claimant

2.       The other form which is completed by doctor based on the insured’s condition:

Claim Form 2 - Cancer/Early Stage Malignancy/Carcinoma-in-situ

Claim Form 2 – Heart Attack

Claim Form 2 – Stroke

Claim Form 2 – Other Critical Illnesses 


On the other hand, the following documents and information are required:

1.       Copy of insured person’s HKID

2.       Copy of claimant’s HKID (if the claim is not filled by policyholder)

3.       Copy of supporting medical reports depending on the illness type:
Cancer/Early Stage Malignancy/Carcinoma-in-situ

Suggest to prepare (if any):

-          Histopathological report

-          Blood tests

-          Positron emission tomography (PET) scan

-          Other imaging/scanning reports

-          Hospital discharge report


Cardiovascular diseases

Suggest to prepare (if any):

-          Blood test

-          Electrocardiogram (ECG)

-          Echocardiogram

-          Percutaneous coronary intervention (PCI) report

-          Hospital discharge report


Neurological diseases

Suggest to prepare (if any):

-          Computerized tomography (CT) scan

-          Magnetic resonance imaging (MRI) reports

-          Hospital discharge report


Other critical illnesses

Suggest to prepare (if any):

-          Blood test

-          All diagnostic imaging reports: X-ray, Ultrasound, CT, MRI

-          Histopathological report

-          Hospital discharge report


For the sake of a smooth claiming process, policyholder is required to upload the following documents by logging in to OneDegree online system:

1.       Policyholder’s HKID

2.       Policyholder’s bank proof


You may also follow the instructions shown in the pictures below to log in to the online system with your OneDegree account to view the claim procedure and download the claim forms for InfiniCare:

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