When we feel sick, we generally know what we can do to treat the symptoms or at least communicate it to our family members or medical professionals. But for furry friends, they cannot tell us in words when they are unwell. By the time we notice something’s not right with our pets, it may already be quite serious. To be prepared for any scenario, pet owners can start by getting to know the vet clinics nearby that can offer emergency care around the clock.
Pet Club HK operates the only ambulance service for pets in Hong Kong. It boasts a team of professionally trained pet medics and the vehicles are equipped with oxygen supply systems, stretcher beds, and first aid supplies specifically for pet use.
In an emergency, the ambulance service will contact the nearest hospital and strive to deliver the pet to a vet within the golden period for treatment, increasing their chances of survival. The ambulances can also provide non-emergency transport, including pick-ups or hospital transfers.
Emergency hotline: 9782 2999
Enquiries: 9738 8103／2480 9234
Mon, Thurs, Fri 5pm - 6am
Tues, Wed, Sat, Sun 8pm - 6am
*Macpherson Animal Clinic, CityU VMC, 9Lives Veterinary Emergency Centre (VEC), The Ark Veterinary Hospital, East Island 24hr Animal Hospital, and North Point Animal Hospital are OneDegree’s network clinics^.
Pawfect Care policyholders visiting network clinics can get 90% reimbursement on eligible expenses (e.g. If your bill is HKD 1,000, you can claim back HKD 900). Our network includes other non-24hr clinics and hospitals. See here for the full list.
^Pawfect Care also accepts claims for non-network clinics. Policyholders visiting clinics outside of OneDegree’s network can claim 70% of eligible expenses.