Insurance Made Simple

If you’re visiting this page, then good on you for trying to understand insurance better! We’ve highlighted common and useful insurance terms here and broke them down in plain English.
Reimbursement rate

Reimbursement rate is the percentage of a bill the insurance company will pay, given the expenses are covered by the policy.

Why it matters:

Reimbursement rate for our pet insurance Pawfect Care is 90% for network clinics and 70% for non-network clinics. Let's say your cat needs to have bladder stones removed and the surgery costs HKD 5,000. If your kitty has a policy with us and visit one of our network clinics, we will cover HKD 4,500, or 90% of the bill.