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Under what circumstances will my policy be terminated or discontinued?

Your policy will only be terminated when:

- the pet insured passed away;
- the premium is not fully paid at the end of the grace period; or
- any misrepresentation, false information, or failure to disclose details which could influence our assessment of your policy application. 

You will be notified in advance, and in line with fair and transparent practice, we will inform you the reason for ending your policy. If you have questions about our termination policy, please contact us via our live chat or email us at care@onedegree.hk

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