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Why was my payment declined?

Your credit card may have been declined for payment or authorization for the following reasons: 

- Card information was not entered correctly. You may log in and check your payment details in the payment section.
- Insufficient funds to cover the payment. Please ensure that you have sufficient funds in your account, or you can use another credit card by adding it to the payment section. 
- The transaction is blocked by your bank. Please contact your bank to allow the transaction.

If none of the above applies to you, please contact us via our live chat or email us at care@onedegree.hk, we’ll see how we can help. 

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