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I received two transaction notifications. Was my card charged twice?

OneDegree will only charge your card once for a policy purchase.

When you purchase a policy, we will request an authorization for the payment, but we won’t charge your card until 7 days later. That’s because we allow full refunds within 7 days of purchase. You might receive another transaction notification from your bank when the payment has completed. You can check your billing records at any time: Can I check my payment record?

If we had charged you twice by mistake, please contact our customer service via live chat or email us at care@onedegree.hk.

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