curve
Hi, how can we help you?
isometric help

Billing & Payment

What payment methods can I use?

You can pay with a valid VISA, Master, or American Express credit card. We are working on expanding our payment options to better meet customers' needs.

How do I update my credit or debit card details?

Update the card used for payment by: Desktop 1. Log into your personal account 2. Select "Payment" from the main dropdown menu by hovering your cursor on top your name 3. Click the edit icon and choose "Use a new card" Mobile 1. Log into your personal account 2. Select "Payment" from the menu by clicking the menu icon from the top right side of the screen. 3. Click the edit icon and choose" Use a new card"

Can I change my premium billing options?

You can change your billing cycle only when you renew your policy. The new premium billing option will be effective in the next policy year.

Are there any payment fees?

No, we don't charge any payment transaction fees. The amount debited should be exactly the same as the amount shown at checkout. If that is not the case, please contact us at care@onedegree.hk.

Why was my payment declined?

Your credit card may have been declined for payment or authorization for the following reasons:  - Card information was not entered correctly. You may log in and check your payment details in the payment section. - Insufficient funds to cover the payment. Please ensure that you have sufficient funds in your account, or you can use another credit card by adding it to the payment section.  - The transaction is blocked by your bank. Please contact your bank to allow the transaction. If none of the above applies to you, please contact us via our live chat or email us at care@onedegree.hk, we’ll see how we can help. 

1
2
ellipsepawStill can't find what you're looking for?
You may contact us via the live chat button at the bottom right corner or click here.