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Pet Relocation Benefit

June 3, 2021

Pawfect Care currently doesn’t provide overseas coverage. However, we offer a one-time Pet Relocation Benefit for pet parents moving abroad with their furry friends. This benefit is applicable to Essential, Plus, or Ultra Plans purchased on or before 31 December 2021.

Q: Who is eligible for the Pet Relocation Benefit?

A: If you enrolled your pet in Pawfect Care’s Essential, Plus, or Ultra Plan on or before 31 December 2021, then you may be eligible for the Pet Relocation Benefit. To claim this cash benefit, your pet’s policy must have been effective for at least one full year (you’ve renewed the policy at least once) and the policy should still be effective at the time you and your pet move from Hong Kong. If you won’t be traveling with your pet, the latest departure will be considered your departure date.

  

Q: How do I apply for this benefit?

A: To apply for this benefit, please provide us with proof that both you (the policyholder) and your pet have successfully completed the immigration process and departed from Hong Kong. Proof documents should be emailed to us at care@onedegree.hk within 30 days of departure. Also, please note that your pet’s policy must still be effective at the time of application.  

  

Q: What documents do I need to submit?

A: You will need to submit proof that both you (the policyholder) and your pet have successfully completed the immigration process and departed from Hong Kong. For more details, please contact our customer service.  

  

Q: My pet will be moving abroad with me, but we are not flying out on the same day. Will this affect my application?

A: No, that’s not a problem. Just remember to apply for the benefit within 30 days of your or your pet’s departure date, whichever is later.

Q: Do I need to inform OneDegree in advance if I decide to emigrate with my pet?

A: No, you can notify us after you’ve settled down in your new home.  But remember to submit the necessary immigration proof to us via email within 30 days of departure from Hong Kong in order to claim the benefit!  

 

Q: Can I cancel my policy after receiving the benefit?

A: As with other Pawfect Care benefits, a policy can’t be canceled during the current policy year if claims have been paid. If you don’t wish to continue your policy, you can opt out of renewal for the next policy year.  

Q: I was already a Pawfect Care policyholder at the time the Pet Relocation Benefit was introduced. Am I eligible for the benefit?

A: If you enrolled your pet in Pawfect Care’s Essential, Plus, or Ultra Plan on or before 31 December 2021, then you may be eligible for the Pet Relocation Benefit. To apply for this benefit, you must have been a policyholder for at least one full year (you’ve renewed your policy at least once). 

   

Q: I was already a Pawfect Care policyholder at the time the Pet Relocation Benefit was introduced. I’m planning to move abroad this year with my pet; can I apply for the benefit?

A: If you enrolled your pet in Pawfect Care’s Essential, Plus, or Ultra Plan on or before 31 December 2021, then you may be eligible for the Pet Relocation Benefit. To apply for this benefit, your pet’s policy must have been effective for at least one full year (you’ve renewed your policy at least once).

  • Example 1: Peter enrolled his dog, MoMo, in Pawfect Care’s Plus Plan on 15 July 2020, and renewed the policy in July 2021. On 1 September 2021, Peter and MoMo moved to the UK. Peter is eligible for the benefit, and he can apply by submitting proof of immigration documents to us between 1 September and 30 September 2021.
  • Example 2: Shirley enrolled her kitty, Bossy, in Pawfect Care’s Ultra Plan on 1 December 2020. Shirley and Bossy immigrated to the U.S. on 1 October 2021. Since Bossy’s policy was purchased less than a year ago, Shirley is not eligible for the Pet Relocation Benefit.

Q: I enrolled my furry friend in Pawfect Care’s Starter Plan in 2020. Am I eligible for the benefit if I renew my policy this year?

A: If you enrolled your pet in Pawfect Care’s Essential, Plus, or Ultra Plan on or before 31 December 2021, then you may be eligible for the Pet Relocation Benefit. To enjoy the benefit, you can upgrade from the Starter Plan to any of the other 3 plans at renewal. If you decide to continue with the Starter Plan, then you won’t be eligible for the benefit.

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